We have an exciting new opportunity to join our team as a Service Delivery Manager, this is a new role that will directly contribute to the levels of service we offer our clients and customers.   You will be working across an area of the country covering up to 4 depots, taking ownership of the compliance and governance relationship between the company and it's sub-contracted delivery partners, including ensuring they are trained to out high standards of service.

Key Responsibilities - 

• New Sub-contractor vetting
• Conduct training of new sub-contractors including onsite / offsite
• Onboarding subcontractors with all necessary documents including training sign-offs
• Manager and control contractor compliance including Contractual / Insurance / DBS / Right to work
• Develop new Training material in line with new products / clients
• Manage training timetable
• Working with key stakeholders to develop new onboarding training material
• Working with National Contract Manager in developing new sub-contractor audit document
• Working with National Contract Manager and key stakeholders in developing a performance reporting document which includes claims / enquires / delivery performance
• Building and maintaining strong relationships the depot, namely the Depot Manager, and key stakeholder across the organisation through effective communication skills resulting in understanding of requirements / performance of our sub-contractor network
• Cost leadership and driving financial control through cost control of uplift payment, authorising / rejecting payment requests from our sub-contractors
• Monthly / Weekly meetings with our sub-contractors which include performance / claims / documentation audits

Skills and Experience - 

• Previous experience of coaching, supporting and motivating colleagues
• Confident in the ability to deliver training to groups at high standards
• Problem Solving , attention to detail and analytical thinking
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Comfortable working in a fast-paced environment.
• Experience collaborating across different departments.
• in handling multi-site operations.
• Strong attention to detail and accuracy.
• Driven to meet time deadlines and complete tasks thoroughly.
• Ability to coordinate between departments.

If you're interested in joining us, apply today and our recruitment team will be in touch.